FAQ
Below are some of our Frequently Asked Questions. If you are unable to find the answers you need, do feel to contact us and we will be glad to assist you!
Ordering FAQs
How do I order?
Simply click on your desired item, add it to your shopping cart and once you are ready, you can proceed to your shopping cart for check out.
Kindly ensure that all information is correct before confirming your purchase.
What currency are you using? Where are you based?
Bag Spa is a retail shop based in Singapore. As such, the currency displayed on our website is Singapore dollars (S$) by default. The respective credit card company will convert this into your local currency.
How can I pay for my order?
For Singapore customers, you can make payment via PayPal or Bank Transfer. If you encounter difficulties in making payment or you see an error message, do contact us for assistance.
Do I need an account to start purchasing?
No you do not need an account to start purchasing. You may checkout as a guest.
However, by creating a free account, you will be eligible for free shipping! You are also able to collect points and redeem it for discount via our Loyalty Rewards Program. You can also check your order status and order history after creating an account.
Care For Your Bag
How often do I need to wash my handbag?
The frequency of washing depends on the nature of your usage e.g. daily or once in a while? As a rough guide, send your daily use handbag to a professional handbag cleaner once every 2-3 months depending on the soil level. Purses may require shorter cleaning cycles due to their normally high usage. Less frequently used items may be cleaned once every 6 – 12 months.
Would frequent washing shorten the lifespan of my handbag?
On the contrary, a frequently washed handbag or purse will have less abrasive dirt and/or grime that cause premature ageing and accelerated wear and tear.
The colour on my handbag has faded. Is there anything I can do?
Yes, you can send it to us for re-colouring back to its original colour or change it to one of your choice.
Why do I need a 'protective coat' on my handbag?
The protective coat is for repelling of liquid and dirt especially for delicate leathers and fabric which are highly susceptible to staining. Lambskin and suede being highly absorbent are exceptionally vulnerable to stains – even a simple sprinkling of tap water or rain drops can cause unsightly water marks. The protective coat does not alter the look or feel of the bag..
Contact Us
How do I contact you?
If have any enquires about your order or require any assistance, please direct your email to enquiry@bagspa.com. Our customer Service Team will tend to you as soon as possible.
You may also call us at 6222 9556 for my details or come down to our store at 10 Anson Road #02-39 International Plaza Singapore 079903.
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